Privacy policy

Last updated: May 5, 2026

Zyrah Limited operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a secure and curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

Contact Information

Full name
Billing address
Shipping address
Email address
Phone number

Financial Information

Payment method details
Billing information
Transaction confirmations
Purchase records

Account Information

Username
Password
Preferences
Account settings

Transaction Information

Products viewed or purchased
Shopping cart activity
Wishlist items
Returns, refunds, exchanges, or cancellations

Communication Information

Customer service inquiries
Email correspondence
Feedback submissions

Device and Usage Information

IP address
Browser type
Device identifiers
Website interactions
Cookies and analytics data

Sources of Personal Information

We collect personal information from:

Information you provide directly
Automated technologies such as cookies
Service providers assisting with payments, shipping, analytics, or website operations
Marketing partners or other authorized third parties

How We Use Your Personal Information

We may use your information for the following purposes:

Providing and Improving Services

Process and fulfill orders
Manage customer accounts
Provide customer support
Personalize your shopping experience
Improve website functionality

Marketing and Promotions

Send promotional emails
Provide product recommendations
Deliver relevant advertisements
Notify you about special offers

Security and Fraud Prevention

Detect fraudulent activity
Verify transactions
Protect customer accounts
Maintain website security

Legal Compliance

Comply with applicable laws
Respond to lawful requests
Resolve disputes
Enforce company policies

How We Share Personal Information

We may disclose personal information to trusted third parties when necessary, including:

Payment processors
Shipping and logistics providers
Customer support services
Marketing providers
Website hosting and analytics services
Legal or regulatory authorities when required

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance
Save user preferences
Analyze traffic patterns
Personalize shopping experiences
Support marketing efforts

You may manage cookie preferences through your browser settings.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to:

Fulfill orders
Maintain legal compliance
Resolve disputes
Enforce agreements

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict or object to processing
Withdraw consent
Request data portability
Opt out of marketing communications

To exercise these rights, contact us using the details below.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we use appropriate legal safeguards to protect transferred data.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Zyrah Limited
19 Heylyn Square
Bow, London, E3 2DW
United Kingdom

Email: zyrah.ltd@gmail.com

Zyrah Limited is the data controller responsible for your personal information under applicable data protection laws.