Refund policy

At Mega Sale, we are committed to providing our customers with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Returns Eligibility

• Returns may be requested within 30 days of delivery.

• Items must be unused, unopened, and returned in their original packaging.

• Products that are personalized, intimate, hygiene-related, or final sale may not be eligible for return.

Refund Eligibility

Refunds or replacements may be approved under the following circumstances:

• Damaged or defective items upon arrival

• Incorrect product received

• Lost or undelivered orders confirmed by tracking information

Non-Refundable Situations

Refunds may not be issued for:

• Orders delayed due to shipping carriers or customs

• Incorrect shipping details provided at checkout

• Minor differences in color, design, or packaging

• Normal wear and tear or misuse of products

Order Cancellations

• Orders may be canceled within 12 hours of purchase.

• Once an order has been processed, fulfilled, or shipped, cancellations may no longer be possible.

Return Shipping

• Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

• Shipping fees are generally non-refundable unless otherwise stated.

Refund Processing

• Approved refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider, typically within 5–10 business days.

How to Request a Return or Refund

To initiate a request, please contact our customer support team and provide:

• Your order number

• A description of the issue

• Clear supporting photos or videos if applicable

Contact Information

For any questions regarding returns, refunds, or order concerns, please contact our customer support team through our Contact Us page.

Mega Sale reserves the right to review each request individually and make decisions based on eligibility and policy terms.